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Refund and return policy

Wine defects and natural cork

We sell natural wines, which can deviate strongly from conventional wines. The aromas may be very unusual for inexperienced wine drinkers. Natural wines can also be cloudy. These and others are characteristics that are part of natural wines and are not a reason for us to refund them. Due to the inconsistency of natural wines in general, all sales of wines on this website are final and wines that have been opened cannot be returned.Natural cork is a natural material and therefore variations in quality are absolutely possible. We cannot be held responsible for any damage caused by cork taste. Winegrowers, traders and consumers have to deal with the problem of natural cork.  According to the new regulation of the European Consumer Rights Directive, your right of withdrawal generally ends automatically at the latest 12 months and 14 days after receipt of the goods by you, whereby cork complaints from purchases before this date are legally binding. Please understand that we do not replace bottles purchased from us more than 3 months ago.

Right of withdrawal:

You have the right to revoke this sales agreement within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods. In order to exercise your right of revocation, you must inform Kinto inh. Otar Bedoshvili by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to revoke this sales agreement.In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.Consequences of revocation: If you revoke this sales agreement, we will reimburse you immediately and no later than fourteen days from the date on which we receive notice of your revocation of this sales agreement for all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You must return the goods to us (Otar Bedoshvili, Boddinstr. 65, 12053, Berlin, Germany) immediately and in any case no later than fourteen days from the date on which you notify us of the revocation of this sales agreement. This period shall be deemed to have been observed if you dispatch the goods before expiry of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary for checking their condition, properties and functionality.

You can use this sample revocation form:

Herewith I/we revoke the concluded sales agreement for the purchase of the following goods:


Ordered on

Received on

Name(s) of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper communication)


If you want to revoke the sales agreement, please send us an e-mail to or a letter to: Otar Bedoshvili, Boddinstr. 65, 12053, Berlin, Germany

Thank you,
Kinto Natural